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looker snowflake sql excel bi tools📋 Description
- Own and develop regional cost models with documentation.
- Lead weekly/monthly performance reviews; synthesize metrics into insights.
- Partner with Support Ops and WFM to plan capacity and costs.
- Design and maintain allocation keys and cost attribution logic.
- Run variance analyses vs budget; explain root causes and actions.
🎯 Requirements
- 5+ years in finance, strategy, analytics (ops-heavy or support); IB background preferred.
- Strong analytical and modelling skills in Excel/Sheets; BI tools and SQL/Looker/Snowflake a plus.
- Proven track record turning data into clear stories and recommendations for senior stakeholders.
- Experience partnering with cross-functional teams (Ops, WFM, Product, Regional Finance).
- Comfort with ambiguity; structure problems, make reasonable assumptions, iterate quickly.
🎁 Benefits
- High-impact role at the intersection of finance, ops and analytics.
- Global Support & Finance community across regions and cost structures.
- Room to build cost models and planning templates; tell the story of Support performance.
- Supportive, low-ego culture with ownership, curiosity and collaboration; competitive compensation.
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