Post Close Operations Associate

About Figure

Figure is maximizing the value of homeownership in ways that benefit consumers and the industry alike. We’re helping homeowners tap their liquidity easily, efficiently and reasonably for purpose-driven, significant expenditures – everything from dream home renovations and debt consolidation to small business formation.

In seven years, we’ve become the country’s #1 non-bank HELOC lender. As a financial technology firm operating at the intersection of regulation and transformation, we’re a “unicorn” – a group of fewer than 1000 companies globally that is valued at $1B or more and has been in operation for less than ten years. 

Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. We are motivated, innovative, collaborative, and curious. We value individuals who bring a problem-solving mindset to every task. Every day at Figure is a journey in continuous learning combined with a focus on getting work done that makes a difference. Join us!

Wealthfront Career-Launching Company 

Figure Series D Announcement

About the Role  

Figure is looking for an experienced backend Mortgage/HELOC originating professional to join our Operations team. In this role, you will oversee the mortgage and HELOC post-close process from start to finish, collaborating cross-functionally both internally and externally, and representing Figure in all document requests. The Post-Close Operations Associate will manage all investor inquiries related to recorded deeds of trust, notes, assignments of mortgage, and the management/shipping of trailing documents, as well as the processing and recording of Assignments of Mortgage.  

Join this innovative team and make a big impact!  

What You’ll Do  

• Provide exceptional customer service to both internal and external customers
• Partner with Customer Operations to ensure a smooth post-close mortgage process
• Be process-focused and continuously look for opportunities for improvements and efficiencies.
• Review original closing documents to ensure they were properly executed
• Monitor closing packages and/or check credit packages into the proprietary system that were received for shipping
• Follow up on, review, and/or request corrections on all trailing documents
• Obtain and submit supporting documentation to clear any recording needs and errors
• Cure exceptions by contacting Settlement agents, Borrowers, and other third-party vendors
• Register loans with MERS/DART within the required turn times and transfer as appropriate on service release loans
• Monitor, track, and process mortgage assignments from our partners.
• Enter, organize, and analyze data in Google Sheets using basic formulas, formatting, and charts to ensure accuracy and clarity.
• Audit files and reporting according to guidelines, and report out recurring issues and trends to management.
• Ability to secure a notary license
• Other Duties as assigned

What We Look For:  

•  1+ year of administrative and/ or customer-facing experience 
• Ability to work and thrive in a fast-paced, startup environment with little direction and  meet tight deadlines  
• Proven ability to provide professional and concise communications with cross-functional teams and resolve any issues, including suspense conditions, within response deadlines  
• Exceptional customer service skills to work with external customers 
• Ability to organize and manage a large pipeline of loans  
• Analytical skills and drive to look for process improvements and ways to digitize and automate processes  
• Ability to navigate G-Suite (Docs, Sheets, Slides) and Google Drive to manage information and collaborate with team members through Slack.

Preferred Experience

• Experience in residential mortgage lending with Post-Closing experience
• In-depth knowledge of HELOC loans, FNMA, FHLMC, and private investor products  
• Thorough understanding of Federal and State regulations, including but not limited to  HELOC and Conventional guidelines, RESPA, TILA, HOEPA, and QM.  
• Knowledge of State and County recording requirements and needs  

Salary

• Compensation: $22/hr
• Monthly Bonus: Can range anywhere from $0 - $1,300/month

Benefits

• Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance coverage
• 11 Observed Holidays & PTO plan
• Up to 12 weeks paid family leave
• Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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