Technical Account Manager

Overview

Figma is seeking a Technical Account Manager to act as a trusted advisor to enterprise and mid-market customers, ensuring successful adoption and long-term value of the platform. You will bridge customers and internal teams to deliver technical success and support renewal and expansion opportunities.

Responsibilities

• Own technical relationships with assigned customers and serve as the primary point of contact for technical escalations.
• Lead onboarding, implementation, and success planning to drive adoption and usage of Figma.
• Collaborate with Product, Engineering, and Support teams to triage and resolve issues.
• Monitor customer health metrics and develop expansion opportunities through consultative guidance.
• Deliver product demos and technical trainings to customers and field teams.

Requirements

• 3+ years of Technical Account Management, Customer Success, or related SaaS role.
• Strong written and verbal communication, presentation, and relationship management skills.
• Technical aptitude with APIs, web technologies, and data integrations; ability to explain complex concepts to non-technical audiences.
• Experience with design tools or collaboration platforms is a plus.
• Ability to work onsite in multiple offices or client sites as required.

Benefits

• Competitive salary and benefits package
• Health, dental, and vision insurance
• Flexible time off and generous vacation policy
• Opportunity to work with a leading design platform used by teams worldwide