Enterprise Support Specialist, Korean Speaking

Overview

Figma is seeking an Enterprise Support Specialist, Korean Speaking to deliver high-touch, proactive support to our enterprise customers. This role will partner with cross-functional teams to resolve complex technical issues, drive successful adoption of Figma's design platform, and advocate for Korean-speaking customers within the company. Location: San Francisco, CA or New York, NY (on-site; hybrid arrangements may be considered).

Responsibilities

• Provide responsive and effective support to Korean-speaking enterprise customers, ensuring adherence to SLAs and high customer satisfaction.
• Troubleshoot product issues, reproduce bugs, and coordinate with Engineering and Product to drive timely resolutions.
• Escalate complex issues as needed and communicate clear status updates to customers and internal stakeholders.
• Collaborate with Customer Success, Sales, and Product teams to ensure smooth onboarding, adoption, and renewal.
• Contribute to knowledge base, playbooks, and internal training to improve team performance.

Requirements

• Fluent in Korean and English (written and spoken).
• 3+ years of enterprise SaaS support or technical support experience.
• Experience with Zendesk or similar ticketing systems; familiarity with CRM tools is a plus.
• Strong written and verbal communication skills; ability to engage with executive-level customers.
• Ability to work across time zones and travel as needed.

Benefits

• Competitive compensation and benefits package
• Equity
• Health, dental, and vision coverage
• PTO and parental leave