Technical Support Engineer

📋 Description

• Own customer support cases end-to-end; deliver clear solutions via email and screen shares.
• Investigate errors and unexpected behavior; diagnose root causes and unblock customers.
• Configure environments to align with best practices and client needs.
• Develop SME expertise; deepen knowledge of advanced product capabilities.
• Use session replay, logs, browser tools, and Postman for troubleshooting.
• Create and maintain Knowledge Base content with Product and Support.

🎯 Requirements

• 3+ years in Technical Support, IT, or related field.
• High emotional intelligence; timely, empathetic, accurate support.
• Demonstrated critical thinking for troubleshooting and resolution.
• Strong technical aptitude; quickly learn complex products.
• Excellent written and verbal communication; explain technical concepts clearly.
• Collaborative mindset; partner across Engineering, Product, CS, and other teams.

🎁 Benefits

• Competitive compensation with meaningful equity.
• Flexible PTO.
• 401k retirement plan.
• Wellness benefits including therapy sessions.
• Technology and Work from Home reimbursement.
• Flexible work schedules.