Related skills
salesforce erp root cause analysis docusign outreach.io📋 Description
- Support users' questions about field and sales systems (Salesforce, DocuSign, Outreach.io).
- Assess incoming requests; perform root-cause analysis and determine actions.
- Manage escalation path to Field Systems team.
- Administer user roles, profiles, and permissions in Salesforce, DocuSign, Outreach.io.
- Update Salesforce data to troubleshoot bugs and errors.
- Learn field processes to respond to inquiries and resolve system errors.
🎯 Requirements
- 2+ years of technical support for enterprise software systems
- Experience with Salesforce and other ERP systems
- Collaborate with team members and partners to drive solutions
- Strong written and spoken communication
- Able to work in a fast-paced, agile environment with changing requirements
- Motivated to learn new software through self-guided and team training
- Enjoy helping others and delivering excellent internal customer service
🎁 Benefits
- Fully paid health and life insurance for employees and family
- Monthly stipend to support work and productivity
- 12 days paid vacation plus Flexible Time Away
- 20 weeks fully paid maternity leave
- 12 weeks fully paid paternity/adoption leave
- Teleworking options from any registered location in Costa Rica (remote role)
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!