Related skills
datadog📋 Description
- Collaborate with Support, Field Service, and Quality for remote software support.
- Monitor deployed fleet; triage and contain software issues; escalate.
- Investigate field software issues; identify fixes; partner with engineering.
- Coordinate and execute remote updates, patches, and config changes across fleet.
- Create and maintain issue tickets with details for investigations.
- Manage field issue landscape to increase visibility of field health.
🎯 Requirements
- 1-3 years in technical support, QA, or similar role.
- Understand software systems: services, APIs, logs, device interactions.
- Experience with monitoring/logging tools (Datadog or similar).
- Ability to read/interpret logs, alerts, and system signals.
- Strong problem-solving and cross-team communication.
🎁 Benefits
- Join a trailblazing tech company anticipated to transform the massage industry
- Product empowers healthier and happier living
- Team culture driven by passion, ambition, empowerment, inclusion, curiosity, and fun
- We will grow together; your personal and professional growth is important
- An environment that empowers individuals, emboldens teams, and rewards achievement
- Complimentary massages in NY HQ and partner locations
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