Related skills
java linux python matlab ngs📋 Description
- Onsite installation, qualification, upgrades and repairs for sequencers
- Identify root causes and resolve field issues
- Collaborate with partners to resolve issues and improve processes
- Assist in service contract sales and other service products
- Assess maintenance needs and plan instrument service actions
- Demonstrate professionalism and technical knowledge with customers
- Follow spare parts policies: ordering, usage, returns, stock management
- Document work in service CRM software promptly
- Travel within the EMEA region
🎯 Requirements
- Bachelor's or Master's in a relevant field with 1+ years field service
- Experience with NGS sequencing instruments and run setup
- Troubleshoot complex lab equipment (chemistry, software, hardware)
- Data tools: MATLAB, Python, C++, or Java
- Fluent in English (oral and written)
- Willing to travel within EMEA and work non-standard hours
🎁 Benefits
- Stock options
- Sales commissions
- Remote work option
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