Providing onsite installation, qualification, upgrades, repairs for next-gen sequencers
Identifying root causes and resolving field product issues with support
Maintaining professionalism and technical knowledge in customer interactions
Managing spare parts: ordering, usage, returns, stock counts
Documenting work in the service CRM promptly and accurately

🎯 Requirements

Bachelor’s or Master’s with 1+ years Field Service experience
Experience with NGS sequencing instrument and sequencing run setup
Troubleshoot complex lab equipment involving chemistry, software and hardware
Proficient with data collection and analysis tools (MATLAB, Python, C++, Java)
Excellent verbal and written communications skills
Flexible in working hours to support after-hours

🎁 Benefits

Stock options
Discretionary annual bonus

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