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tcp/ip cisco vpn windows server connectwise📋 Description
- On-site and remote technical support for CTS clients.
- Manage service requests and SLAs via ConnectWise.
- Travel to NYC client sites (Brooklyn/Manhattan/Queens/The Bronx).
- Document work in ticketing system and IT Glue.
🎯 Requirements
- 2+ years in customer-facing technical support.
- TCP/IP, VPN, IPSEC, VoIP, QoS experience.
- WAN/LAN routing, switching, security.
- WLAN: Meraki/UniFi/Cisco experience.
- Windows Server/Desktop and Apple ecosystem.
- PBX (Grandstream or Asterisk) experience.
🎁 Benefits
- Competitive compensation
- Health, vision, dental insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid time off and parental leave
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