Related skills
customer service onboarding kyc data entry training📋 Description
- Lead product pitching, demonstrations, and induction sessions for new customers
- Explain financing terms, insurance, driving school requirements, and customer responsibilities
- Review KYC documents and ensure policy compliance
- Capture customer data accurately into the system and sync with the Customer Care Team for screening
- Identify fraud risks or documentation inconsistencies and escalate appropriately
- Validate asset readiness checklists covering mechanical state, charge levels, and accessories
🎯 Requirements
- College diploma or tertiary training in any field
- Minimum 1 year of experience in customer service (front office experience is a plus)
- Basic technical knowledge is advantageous but not required
- Strong customer service and communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Attention to detail in maintaining shop operations
- Professional and friendly demeanor when interacting with customers
🎁 Benefits
- On-site role based at one of our retail shops across Kenya
- Reporting to the Customer Experience Officer
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