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Field Nation

Application Support Engineer (Night Shift)

Hybrid Engineering
Added
12 days ago
Location
Type
Full time
Salary
Not Specified

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Related skills

bootstrap javascript sql mysql php

Why is this role important to Field Nation?

The Application Support Engineer is an entry-level software engineer position that plays a crucial role for our product teams. As experts on our product functionality as well as the code that makes it all work, they are the go-to people when questions or difficulties arise. They're responsible for investigating advanced problems not fit for our standard support and coming up with the solutions. This position offers the opportunity to be in a fast-paced, high-growth environment where new ideas are encouraged and collaboration is a must. This position is located in Bangladesh, Dhaka, and reports to the Director of Platform Engineering.

What You’ll Do:

  • Monitoring and responding promptly to incoming support tickets regarding software defects.
  • Consistently meets or exceeds service-level objectives (SLOs), including key metrics such as Mean Time to Resolution (MTTR) and First Response Time (FRT).
  • Filtering through complex customer details to determine the root of an issue.
  • Identifying and implementing a quick solution when problems arise and helping to plan out long-term resolution.
  • Communicating effectively with the team when problems arise and ensuring they receive a timely response.
  • Keeping a pulse on areas of concern that may need additional support and bringing that insight to their teams' product planning meetings.
  • Providing exceptional customer support and relationship management.
  • Being a subject matter expert in product functionality and use to drive customer-based solutions.

    • What You’ll Need:

  • Previous experience in web and software development (can be a combination of education and work experience)
  • The ability to think independently while also working collaboratively to creatively and quickly solve customer problems.
  • Ability to identify, propose, and implement solutions.
  • Demonstrated effective oral and written communication skills, including poise in pressure situations.
  • The ability to convert technical terminology into layman's terms.
  • Strong analytical and problem-solving skills.
  • An interest in software development and being a part of a product company.
  • Proficient in PHP, MySQL, and JavaScript (ES6+). - Able to debug and troubleshoot
  • Applies to CSS3, HTML5, and Bootstrap for basic UI debugging.

    • Preferred Experience and Background:

  • Bachelor’s Degree in Computer Science
  • Experience with relational databases
  • Demonstrated knowledge of web technologies, such as JavaScript

    • Working Hours:

  • 8:00 PM - 5:00 AM (Night Shift), Monday to Friday

    • Salary Range:

  • BDT 55,000 - 70,000 (Monthly)

    • Other Benefits:

  • Competitive salary based on experience and qualification.
  • Mobile Bill
  • Festival Bonus
  • Leave Encashment
  • Medical Insurance
  • Gratuity Benefit
  • Lunch/Dinner - Fully Subsidized
  • Transportation Service - Drop Off
  • Gym Membership
  • Career Development Budget
  • Annual performance evaluation and increment.
  • Profit Sharing - Field Nation LLC Performance Reward.
  • Sound work-life balance - Regular working hours: 8 Hours/Day, 5 Days/Week.
  • Flexible leave/vacation policy.
  • Friendly work environment.
  • Opportunity to work with cross-cultural teams in the US.

    • Additional Information

    Why Field Nation?

    At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019, and a Top 150 Workplace in 2020. We look to hire extraordinary people and provide them extraordinary benefits.

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