Related skills
training📋 Description
- Design and monitor follow-up and call-center workflow
- Manage and develop field officers and call-center staff
- Track productivity and call data for quality metrics
- Resolve adverse events and registration problems
- Improve processes and risk mitigation in follow-up
🎯 Requirements
- University Degree in relevant field
- Strong analytical and technical skills
- Leadership ability with motivating and developing front-line managers
- Interest in improving follow-up processes and systems
- Hands-on, metrics and reporting
- Experience managing a call center
🎁 Benefits
- Flexible working hours
- Equal opportunity employer
- Reasonable accommodations on request
- Growth and professional development
- Inclusive and respectful culture
- Supportive team environment
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