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crm salesforce driver's license home health hipaa📋 Description
- Schedule and conduct initial home assessments for ADL/IADL eligibility.
- Develop caregiver backup plans to ensure continuity of care.
- Guide onboarding for waiver members and caregivers, including orientation and remote onboarding.
- Perform quarterly in-home assessments to screen care needs and update plans.
- Ensure compliant caregiver training via DocuSign or online training.
- Track activities in Salesforce and escalate issues to leadership.
🎯 Requirements
- Direct Care Worker (DCW) qualifications or willingness to obtain them.
- Valid driver\'s license and reliable transportation.
- 1-3 years medical field experience or case management; note updates.
- 2-3 years customer service or call center experience.
- Excellent verbal and written communication; builds rapport with members/caregivers.
- Salesforce experience preferred; proficient with computer software and mobile apps.
🎁 Benefits
- Medical benefits
- Retirement plans
- Wellness programs
- Fun company events
- Ongoing learning opportunities
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