Related skills
json http sql apis webhooks📋 Description
- Support fiat products by troubleshooting deposits/withdrawals, cards, and transfers.
- Triage and resolve fiat issues across rails, payouts, and reconciliations.
- Own end-to-end investigations: reproduce issues, collect logs, identify root causes.
- Manage escalations for high-severity outages; provide user/partner updates and ETAs.
- Partner support: diagnose connectivity, settlement, and webhook issues with PSPs and banks.
- Onboard and operate new fiat rails and country launches (tests, rollout readiness).
🎯 Requirements
- 2+ years in technical support/fintech, payments, or exchange ops.
- Hands-on troubleshooting with APIs, HTTP, JSON, webhooks, retries.
- Strong data/investigation ability; SQL/spreadsheets for reconciliations.
- Familiar with fiat payments concepts: settlement, refunds, chargebacks.
- Excellent written comms for user/partner updates and incident coordination.
🎁 Benefits
- Shape the future with the world's leading blockchain ecosystem.
- Collaborate with world-class talent in a flat, global org.
- Tackle fast-paced projects with autonomy in an innovative env.
- Thrive in a results-driven workplace with growth and learning.
- Competitive salary and company benefits.
- Work-from-home arrangement, varies by team.
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