Senior Customer Success Manager

Added
13 days ago
Type
Full time
Salary
Salary not provided

Related skills

crm account management data analysis upselling renewals

📋 Description

  • Understand user needs and solve people problems in insurance.
  • Own post-sales: onboarding, renewals, upsells for enterprise clients.
  • Act as trusted cross-functional advisor to meet customer needs.
  • Be product/industry expert; convey value to decision makers.
  • Build strong relationships with client stakeholders.
  • Use data to understand customer goals and product usage.

🎯 Requirements

  • 7+ years in P&C or specialty insurance—underwriting, operations, product, or related.
  • Experience in customer success or client-facing roles a plus.
  • Experience partnering with large enterprise organizations.
  • Strong consultative approach and relationship nurturing.
  • Accountability, organization; project management and agile a plus.
  • Experience leading diverse teams and training aligned with core values.
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