Chief of Staff

About Fay

Fay is a 3-sided AI platform redefining preventative care with a b2b2c business in a box. We’re one of the fastest growing companies in tech and the fastest growing company in wellness history. We combine clinical expertise with smart systems. The result? More affordable, effective care for the people who need it most.

Behind the platform is a Marvel team of builders deeply connected to the problem we’re solving. We pride ourselves on attracting superstar talent — the kind that’s driven the best growth-to-burn metrics since early Airbnb, Stripe, and WhatsApp. Those aren’t our words, though. That’s straight from our investors at General Catalyst, Forerunner, 1984, and Goldman Sachs.

If you're excited to build at the intersection of AI, healthcare, and real-world impact — we’d love to meet you.

About this Role

We are looking for a Chief of Staff to the CEO and CTO. You will be the right-hand person and a force multiplier for the CEO and CTO of Fay. The Chief of Staff will have an impact on the efficiency and productivity of the company, streamlining business initiatives, driving program management and communicating cross-functional objectives.

Key responsibilities will include maintaining the operational rhythm of the business, managing strategic initiatives, guiding effective change management, and developing communications that align company narratives. This is a tremendous opportunity to develop into a future leader, equipped with the learnings and experience to have an enormous impact after this role.

What You'll Be Doing

• Maintain the operating cadence of the business by improving Fay’s ways of working, including leadership meetings, OKRs, and metrics
• Lead special projects and initiatives
• Serve as an advisor, thought partner, and support system to the founders
• Build systems and processes to maximize the effectiveness of the executive team
• Captain our culture, developing and running initiatives and events across the company

Qualifications

• 5+ years of experience in business operations/finance at a startup or management consulting
• Strong execution and experience managing workstreams with attention to detail
• Analytical and metrics-focused
• High emotional intelligence with ability to understand different stakeholder perspectives
• Experience thinking across multiple dimensions of a business (sales, product, marketing etc.) and work cross-functionally to deliver results
• The ability to flex between analytical, strategic and operational aspects of the job
• You are resourceful and happy to roll up your sleeves to get any job done
• Excellent verbal and written communications skills with focus on crisp, concise and effective communication
• General understanding of the market and competitive landscape
• The ability to proactively identify gaps in the business, and propose / drive thoughtful and inclusive solutions
• Strong collaboration experience and ability to find win/win situations

The best companies are made of the best people. There’s no shortage of work ahead, but we stay balanced and look forward to celebrating our wins as a team.See our careers page here to learn more about working on our team.

Fay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.