Customer Solutions Engineer - West Coast Remote

Added
2 days ago
Type
Full time
Salary
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Related skills

node.js linux aws python gcp

📋 Description

  • Be the resident Fastly architect for the customer and champion their needs within Fastly.
  • Develop technical relationships to understand their team, infrastructure, plans, and challenges.
  • Post-sales implementation of Fastly products (logging endpoints, image optimization, VCL) and document configurations.
  • Investigate and recommend improvements to the customer’s implementation and utilization of Fastly’s technology.
  • Identify opportunities to introduce new Fastly products to meet the customer’s needs.
  • Partner internally to craft customer strategies and support requests.

🎯 Requirements

  • 5+ years in Pre- or Post-Sales roles (Sales Engineering, Technical Account Management, or Solutions Architect).
  • Hands-on, willing to roll up sleeves to tackle customer issues.
  • Networking knowledge: BGP, internet routing; transit vs peering.
  • HTTP/s, TCP, TLS, DNS, HLS, DASH; load balancing; Apache/NGINX.
  • Linux with scripting: Python, Sed, Awk, Perl, JSON, Ruby, Go, Node.js.
  • Cloud experience: AWS, Azure, GCP.

🎁 Benefits

  • Salary: $105k-$126k USD.
  • Equity and discretionary bonuses.
  • Medical, dental, vision; 401(k) with company match.
  • Flexible vacation, paid holidays, sick leave.
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