Related skills
crm account management relationship management salesforce stakeholder management📋 Description
- Partners with Sales to manage relationships with Fastly's largest, most complex clients.
- Develop and execute account strategy; align with customer executives.
- Map complex orgs and build executive connections across units.
- Lead cross-functional account team; coordinate renewals and actions.
- Identify growth opportunities and conduct Quarterly Business Reviews.
🎯 Requirements
- Bachelor's degree or equivalent; 5+ years enterprise CSM in tech.
- Strong project management, detail oriented; coordinates multi-step plans.
- Able to multi-task and adjust priorities; deliver on time with quality.
- Excellent writing and communication; tailor messaging for cross-functional visibility.
- Strong customer service; renewal negotiations; relationship building.
- Nice-to-haves: negotiation, collaboration, and technical background.
🎁 Benefits
- Medical, dental, and vision insurance; mental health support and EAP.
- Flexible vacation policy; up to 18 days of accrued paid sick leave.
- 401(k) with company match and Employee Stock Purchase Program.
- 12 paid holidays and 12 wellness days in 2026.
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