Provide personalized onboarding support for customers who sign up for Fast Track Packages.
Help Fast Track customers resolve onboarding issues with responsive engagement.
Provide compliance guidance for all A2P products.
Manage Onboarding SLAs and credit utilization for each product.
Partner with operations teams to scale onboarding volumes per assigned customer.
Join weekly calls with customers to report metrics and review open items or onboarding needs.

🎯 Requirements

Able to manage daily caseload and respond within SLAs.
A2P compliance experience.
Experience Required: 2+ years specializing in at least one A2P product.
Previous experience working directly with clients.
Ability to prioritize tasks and effectively project manage.
Ready to take on up to 12 customer accounts.

🎁 Benefits

Competitive pay
Generous time off
Parental and wellness leave
Healthcare
Retirement savings program
Offerings vary by location

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