Related skills
workforce management data analysis scheduling real-time monitoring microsoft excel📋 Description
- Manage real-time omnichannel staffing to meet customer needs.
- Generate, validate and publish Customer Excellence Schedules.
- Maximize labor efficiency across multiple sites, markets and channels.
- Monitor real-time queues and short-term workforce plans.
- Collaborate with operations leaders to drive operational excellence.
- Support Porto-based workforce team in daily operations.
🎯 Requirements
- Fluent in English.
- Strong Microsoft Excel skills.
- Excellent communication skills.
- Ability to manage large volumes of information.
- Strong analytical and problem solving skills.
- Highly organized with attention to detail.
- Flexible schedule including evenings, weekends, holidays as needed.
🎁 Benefits
- Health insurance for the whole family.
- Flexible working environment and wellbeing support.
- Extra days off, sabbatical program and community days.
- Training opportunities and Udemy access.
- Flexible benefits program.
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