Report to the Workforce Management Lead and manage omnichannel real-time staffing.
Optimize operational resources across the day.
Generate, validate and publish Customer Excellence Schedules.
Maximize labor efficiency and meet service levels.
Manage real-time queues and short-term workforce across sites.
Provide recommendations to operational leaders for excellence.

🎯 Requirements

Fluent in English.
Strong Microsoft Excel skills.
Excellent communication skills.
Ability to manage large volumes of information.
Strong analytical and problem solving skills.
Flexible schedule; available to work evenings/weekends.

🎁 Benefits

Health insurance for the whole family.
Flexible working environment and wellbeing support.
Extra days off, sabbatical program and community volunteering days.
Training opportunities and free Udemy access.
Flexible benefits program.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot