FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
PRIVATE CLIENT
We’re dedicated to amazing our special customers through our luxury personalised service. We’re a truly global team with functions covering Personal Styling/Shopping, Marketing, Client Development, Customer Service and Operations. We understand the world of luxury fashion and lifestyle and we’re unique in our approach to building long-lasting relationships with our clients, helping them to discover magical experiences through FARFETCH.
NEW YORK
Our New York office is located in Midtown near the iconic Bryant Park and the historic Grand Central Terminal, New York's best-connected office neighbourhood. The beautifully designed office has 360 views and tall windows to bring the outside in. The office is open with plenty of rooms and booths to take a private call, have time to relax, work in private, or have a large collaborative meeting.
THE ROLE
You'll support our team of Private Client Stylists as they develop relationships with our most valuable clients. You'll develop a unique skillset as you promote client loyalty through a variety of selling activities, you'll assist with client inquiries and product searches to provide a seamless, luxury shopping experience for our private clients. We're looking for someone with customer service skills of the luxury fashion market who is motivated to achieve targets.
WHAT YOU'LL DO You will support the Senior Stylists and Stylists with all operational and tasks surrounding sales and client relations, also partnering with the Customer Service team to resolve Private Client issuesYou will assist the Private Client team with external client communication including sales order support, logistics support, after sales service, and designing and organizing editorial content and styling guidanceYou will manage follow up from events and promotions, aiming to engage and build loyaltyYou will assist the Private Client team with internal communication including communication with partner services, account management, operations and logistics teamsYou will support client engagement activities, to build our customer loyalty e.g. events, styling appointments, shopping experiencesYou will at times attend brand events to aid business development and act as a FARFETCH brand ambassadorYou will prepare weekly styling edits as part of department client correspondenceThis role will also be responsible for providing dedicated support to a small group of our senior most stylists. This includes the following support on behalf of the stylist: order tracking, personalized edits, after sales support and follow up, sourcing requests, and other administrative responsibilities. WHO YOU ARE You have experience in retail sales or customer service (ideally luxury fashion), with experience exceeding sales targets, with a motivated attitudeYou have advanced Excel skills to assist with data entry and reportingYou have deep knowledge of current fashion trends, designers and products, and a passion for styling.You enjoy suggesting ideas to improve the customer experience and sales activityYou have excellent written and verbal communicationYou enjoy collaborating and working with othersYou have computer literacy and an understanding of the digital world NYC WAGE TRANSPARENCY LAW The pay range for this position at commencement of employment is expected to be around $55,000 - $59,000 USD year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. EQUAL OPPORTUNITIES STATEMENT & SCAM DISCLAIMER EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process.We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
