Technical Support Specialist - German

About the Role

The FareHarbor Customer Support Team is looking for adventure-loving, hard-working, outgoing people who are comfortable with technology in our Amsterdam office. Our Customer Support team​ is committed to wowing clients on a daily basis. The accuracy, efficiency, analytical thinking, and personal attention the team gives to every client sets us far apart from other customer support teams in the industry. Our Support Team satisfies customers by providing personalized, technical solutions around the clock and is committed to providing our clients with the best possible FareHarbor experience.

What you’ll do here:

• Become an expert FareHarbor user and stay on top of all new feature releases.
• Handle inbound/outbound support issues via emails and phone calls.
• Provide exceptional support by listening, understanding the issue, and problem-solving complex issues with customers.
• Communicate across teams to ensure client needs are met.
• Provide valuable feedback to the development team.
• Contribute to the FareHarbor help documentation.
• Help develop, improve, and implement standard operating procedures

Requirements:

• Genuinely committed to delivering best in class customer/ technical support.
• Able to work closely and effectively with others.
• Comfortable working in a fast paced, goal oriented environment.
• Tech-savvy, patient, curious, detail oriented and eager to problem solve.
• An excellent verbal and written communicator in German and English.
• Shift flexibility and available to work during weekends and holidays.
• Bilingual: English and German
• Legally authorized to work in the Netherlands

Bonus Points:

• Experience using Zendesk.
• Experience working in customer / technical support.
• Experience working in the travel industry.

Benefits

• Global leave benefit
  • 22 weeks paid parental leave

  • 2 weeks paid grandparent leave

  • Extended care and bereavement leave

  • Life insurance policy

• Pension Plan

• Central Amsterdam Location

• Discount CZ insurance

• Working in a multicultural environment - 45 different nationalities

• Commuting allowance for public transport & subsidized lunch

• Wellness benefits (Headspace subscription & wellness webinars)

• Hybrid friendly

• Work-from-home assistance

• Educational Opportunities

• Social hours & events and team-building

• 26 vacation days per year

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.