Enterprise Connectivity Specialist

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leadingand largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible peoplebehind the scenes who are full of dedication, passion, energy, and the will to succeed. Weencourage everyone to bring their whole selves to work—to believe in their abilities, to freelyexpress their creativity, and to contribute with their own uniqueness by wearing their truecolors. We take care of one another and always prioritize health and wellbeing. We give ourpeople the space and trust to learn, to try, to succeed, to collaborate, to think outside of thebox, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. Wecelebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

FareHarbor is looking for an Enterprise Connectivity Specialist to join the Connectivity team in the Amsterdam office.

The ideal candidate for the Enterprise Connectivity Specialist role has 2+ years of experience in a customer service & technical/software role. They should have exceptional professional communication skills, a high attention to detail, and experience troubleshooting complex problems. This employee will be responsible for managing API connections for FareHarbor’s top tier clients and will work closely with our reseller partners and the management team to ensure our reseller integrations are optimized.

What you’ll do here:

• Provide excellent Connectivity support for Enterprise FareHarbor clients and reseller partners globally
• Establish, maintain, audit and troubleshoot API connections between Enterprise FareHarbor clients and OTAs
• Maintain an expert-level understanding of all FareHarbor and OTA features
• Lead and mentor individuals on the live and new connections teams

Technical Support:

• Create product mappings within the FareHarbor dashboard to allow bookings to seamlessly integrate between an OTA’s software and FareHarbor
• Manage inbound requests regarding API integrations for FareHarbor partners, Enterprise clients, and other FareHarbor customer experience teams
• Maintain SLA adherence on inbound Enterprise requests for both live and new connections
• Collaborate with the Sales and Onboarding teams on optimal setups or potential questions for Enterprise clients
• Collaborate with the Enterprise Account Management team on optimal setups and requested API connection audits & escalations.

Troubleshooting & Problem Solving:

• Work with Enterprise clients and OTAs to identify and fix API errors in a timely manner
• Utilize OTA error reporting to proactively reduce errors and devise long-term solutions for common errors
• Work with the Apiary product team to escalate bugs, identify new features, and aid in testing of new features

Communication:

• Answer inbound requests from Enterprise clients and partners in a timely and professional manner while striving for sustainable solutions
• Collaborate with internal stakeholders including all members of the Connectivity, Strategic Partnerships, Channel Support, Enterprise Support, and Enterprise Account Management teams
• Lead continued education trainings of internal and external team members and educated Enterprise clients on best practices

Required Skills:

• Minimum two years working in a customer service role.
• Prior experience working with API connections or a similar technical experience
• Strong attention to detail
• Excellent written and verbal communication skills in English
• Comfortable prioritizing multiple tasks that require urgent attention and/or have been escalated internally
• Think independently and collaboratively on a team with a high level of maturity
• Experience working in a culturally diverse work environment
• Natural sense of urgency and ownership
• Independent worker with a high level of maturity

Preferred:

• Ability to interpret common programming languages such as JSON

Benefits

• Global leave benefit
  • 22 weeks paid parental leave
  • 2 weeks paid grandparent leave
  • Extended care and bereavement leave
  • Life insurance policy
• Pension Plan
• Central Amsterdam Location
• Discount CZ insurance
• Working in a multicultural environment - 45 different nationalities
• Commuting allowance for public transport & subsidized lunch
• Wellness benefits (Headspace subscription & wellness webinars)
• Hybrid friendly
• Work-from-home assistance
• Educational Opportunities
• Social hours & events and team-building
• 26 vacation days per year

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

To learn more about how we use your information, see ourPrivacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with ourPrivacy Statement for Applicants.

Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.