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crm risk management b2b saas upselling cross-functional collaboration📋 Description
- Retain and grow clients by building trusted relationships.
- Proactively manage churn risks and resolve escalations for high-value accounts.
- Act as a consultative partner, driving adoption of FareHarbor’s solutions.
- Identify and close upsell opportunities aligned with client needs.
- Coordinate key client initiatives with Support, Product, and stakeholders.
- Advocate for clients internally, influencing feature development.
🎯 Requirements
- Legal authorization to work in the European Union.
- Proficiency in English; additional European languages a plus.
- 2+ years in account management, B2B SaaS, or travel tech.
- Strong relationship management; retain and grow accounts.
- Strong commercial acumen and a consultative mindset.
- Ability to manage risk and retention, including handling escalations.
🎁 Benefits
- Global leave: parental, grandparent, and bereavement leave.
- Pension plan and life insurance.
- Central Amsterdam location.
- Hybrid-friendly and work-from-home support.
- 26 vacation days per year.
- Educational opportunities and wellness programs.
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