Related skills
customer service empathy📋 Description
- Respond to inbound customer inquiries by phone, chat, and email.
- Provide product answers and solutions based on customer needs.
- Assist fans with orders, returns, exchanges, and warranty claims.
- Share technical/product information to support informed purchases.
- Leverage knowledge to create revenue opportunities for the brand.
- Act as a brand champion and deliver great fan experiences.
🎯 Requirements
- High School Diploma or GED.
- Previous customer service experience; internet call center preferred.
- Ability to work independently and manage workload.
- Strong verbal and written communication skills.
- Flexible hours; may exceed 40 hours as needed.
- Empathetic, team player with problem-solving and attention to detail.
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