Fan Services Representative

📋 Description

• Responds to inbound customer queries by phone, live chat, and email.
• Answers product questions and provides solutions based on customer needs.
• Assists fans with orders, returns, exchanges, and warranty claims online.
• Provides technical/product information to help fans make informed purchases and reduce the risk of return.
• Leverages product and technical knowledge to create revenue opportunities for the brand.
• Makes suggestions that improve internal processes and result in enhanced fan experiences.
• Acts as a brand champion

🎯 Requirements

• High School Diploma or GED.
• Prior customer service and internet call center experience preferred.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills.
• Flexible hours; may exceed 40 hours to meet business needs.
• Empathy, teamwork, and problem-solving skills.

🎁 Benefits

• Competitive total rewards with health and welfare benefits.
• Values-led, inclusive workplace culture.
• Remote-friendly environment with global brand impact.
• Opportunity to support outdoor life and community causes.
• Equal opportunity employer.