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shopify data analysis customer service onboarding training📋 Description
- Facilitates onboarding; maintains attendance/training records.
- Monitors progress; provides insights to improve service and sales.
- Performs service ticket audits; shares training recommendations.
- Develops and refines training curriculum and resources.
- Supports rollout of new products, systems, and processes via training.
- Applies product/technical knowledge to assist interactions and revenue.
🎯 Requirements
- High School Diploma required.
- 3 years in a customer service role; 1 year in footwear.
- 1 year teaching, coaching, or service trainer experience; curriculum dev.
- Equivalent experience/substitution allowed.
🎁 Benefits
- Values-led, independent KEEN brand from Portland, OR.
- Donates to nonprofits; supports outdoor recreation.
- Inclusive, diverse workforce; equal opportunity employer.
- Competitive benefits and total rewards.
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