Manager, Brand Success

📋 Description

• Lead and manage goals, roles, cadence, and development for Brand Success team.
• Hire, train, coach, and retain a best-in-class Brand Success team.
• Coach team development and engagement via adoption and customer growth metrics.
• Refine GTM strategy and positioning; sell paid advertising to customers.
• Partner with cross-functional teams to improve processes and surface blockers.
• Synthesize customer feedback to guide product priorities.

🎯 Requirements

• 6+ years in tech account mgmt / customer success / sales / BD, incl. 2-4 years in mgmt.
• Proven track record hiring, coaching and exceeding goals.
• Ability to foster information sharing, constructive debate, and collaboration.
• Excellent listening and clear verbal and written communication.
• Expertise in adoption and customer growth metrics; drive progress.
• Experience with Salesforce, data visualization tools, and call recording tools.
• Not afraid to dive into weeds to support direct reports and build relationships.
• Analytical and data-driven; define KPIs and measure progress.

🎁 Benefits

• Base pay range: $126,650-$173,825/year (SF).
• Equity and benefits included.
• Hybrid work: 2 days in office; 3rd flex day; up to 4 weeks remote.