Monitor BAS, HVAC, electrical and related facility systems for alarms and abnormal conditions.
Acknowledge, qualify, and triage alarms based on priorities and procedures.
Initiate notifications to customer contacts and internal teams per escalation matrices.
Serve as primary contact for customer emails and phone requests.
Document all customer interactions within KBS service platforms.
Coordinate responses with technicians and internal teams.

🎯 Requirements

High school diploma or equivalent (technical coursework or certifications a plus)
Strong computer literacy and ability to work across multiple software platforms
Excellent written and verbal communication skills
Ability to follow structured procedures, decision trees, and escalation policies
High attention to detail and strong documentation discipline
Willingness to work rotating shifts, including nights and weekends

🎁 Benefits

Competitive wages
Comprehensive medical benefits
PTO + 401K Match

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