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service management hvac remote monitoring building automation systems (bas)📋 Description
- Real-time monitoring of BAS, HVAC, electrical systems for alarms
- Acknowledge, qualify, and triage alarms per priorities/runbooks
- Notify customers and internal teams per escalation matrices
- Primary contact for customer emails and phone requests; communicate clearly
- Document interactions in KBS service platforms
- Coordinate dispatch with technicians and CSPs per workflows
🎯 Requirements
- High school diploma or equivalent (technical coursework or certifications a plus)
- Strong computer literacy; operate across multiple software platforms
- Excellent written and verbal communication
- Follow structured procedures, decision trees, and escalation policies
- High attention to detail and strong documentation discipline
- Willingness to work rotating shifts; BAS/HVAC familiarity preferred; call-center exp
🎁 Benefits
- Competitive wages
- Comprehensive medical benefits
- PTO + 401K Match
- Structured training, certification, and career growth pathways
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