Junior Customer Success Manager (m/f/x)

About Eye Security

Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, we’ve grown to over 170 employees and continue to expand internationally.

We combine cutting-edge technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time. Our team unites professionals from intelligence, military, tech, and consulting backgrounds - all driven by one mission: to make enterprise-grade cybersecurity accessible to every business, not just the big players.

At Eye, you’ll work on international projects, solving real-world challenges and helping to build a safer digital future for our clients.

About this role
As a Junior Customer Success Manager, you’ll play a key role in guiding customers through their journey with Eye Security. You’ll be the friendly face and trusted partner ensuring our customers get the maximum value from our cybersecurity solutions. This role is perfect for someone who is passionate about building relationships, eager to learn, and excited to contribute to a mission that protects businesses across Europe.

What You’ll Do

• Building great relationships: Work with a diverse range of customers, ensuring they get the most out of our products and services while guiding them through every stage of their journey with us.

• Finding new opportunities: Use your curiosity and analytical mindset to spot new ways to improve the customer experience and help them succeed even more.

• Be the voice for customers: Listen closely to customer feedback, share insights with our internal teams, and help shape the continuous improvement of our product and service offerings.

• Teamwork makes the dream work: Collaborate with Product, Engineering, Sales, and other teams to create seamless and positive experiences for our customers.

• Learning & growing with data: Track customer satisfaction, analyse insights, and use what you learn to strengthen relationships and drive customer success.

What You Bring

• Customer-facing experience (or eagerness to learn!): You have some experience in customer service, account management, or another client-facing role - or you’re highly motivated to grow into one.

• Great communication: You’re confident communicating with customers in both English and Dutch, and you enjoy helping people solve problems.

• Customer-focused mindset: You genuinely care about customer happiness and are always looking for new ways to support and guide them.

• Tech-savvy: You don’t need deep technical knowledge, but an interest in tech or SaaS is a big bonus.

What We Offer

• A meaningful mission: protect organizations across Europe from real-world cyber threats.

• Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds.

• Full ownership of a strategic function in a high-growth cybersecurity scale-up.

• A remote-friendly culture with quarterly meetups and annual company retreats (in Spain, Portugal, Italy…).

• Weekly lunches (NL) and Thursday socials to stay connected.

• A generous time-off policy, including wellbeing and volunteering days.
  

Ready to take ownership, bring ideas to life, and inspire others?
We’d love to hear from you. Apply now and become part of our mission at Eye Security.