Regional Service Sales Manager DACH

The Regional Service Sales Manager DACH is a key business role for Extreme Networks and reports into the EMEA VP of Services Sales. The Regional Service Sales Manager DACH Is the general manager of the assigned region related to all service sales and subscription renewals activities.

The role is the main contact for the Regional Director, owns the total Service number incl. forecasting for new- and renewal support, PS, Premier, subscriptions and drives strategic customer ARR initiatives, which can include onsite meetings where appropriate, organizes the service sales coverage model for the region, supports Sales, Distribution, Resellers and Customers, attends events, QBRs and is aware of all services sales problem solving activities. Ensures accuracy of SFDC in conjunction with the other functions, identifying upselling opportunities such as MY, increased SLA, EP1 upgrades, uncovered products etc.

The role helps to execute the Extreme services sales strategies and key service sales initiatives and execution for EMEA. All in close alignment with the relevant business stakeholders.

The successful candidate will understand the Extreme Service Sales strategies and is able to articulate these internally and externally to the main stakeholders and executes upon the companies priorities related to ARR.

Critical to this role is the ability and flexibility to respond to critical customer and channel partner issues and queries in a timely manner to identify and provide solutions within a profitable business unit and working very closely with the main stakeholders to the of the customers and Extreme.

We are seeking bright, articulate, and self-motivated candidates who have a desire to grow their sales career. Selected candidates will have a strong work ethic and enthusiasm demonstrating initiative and professionalism.

Position Responsibilities:

Team with region/territory Inside Service Account Manager

Attain monthly/quarterly/annual quota on assigned region/territory

Weekly forecasting/commit – Service

Organize and/or attend weekly forecast calls with Regional Director

Oranganize, enable and structure the Team for maximum success

Team with Partners to cross-sell and up-sell services into existing customer base - create incremental pipeline and revenue

Create pro-active and re-active quotes for customers and partners as well as facilitate any special pricing requests

Manage service contracts/renewals for customers in assigned region/territory

Manage service sales campaigns and promotions for assigned region/territory

Manage and interface with outsource company for service renewals

Chase service renewal and new opportunities

Regular pipeline and opportunity reporting both internally and externally

Spot product upsell opportunities and work with the product account team

Work with internal teams to guard data integrity and manage service orders

Create and provide targeted presentations for internal and external audience (i.e. customer meetings)

Attend and provide input for quarterly business reviews with the region/territory management

Develop and execute service sales strategies for the assigned region/territory to increase service revenue

Requirements

Strong telephone communications skills comfortable calling on clients at the CXO level and beyond

Should have a desire to pursue a career in Service Sales utilizing Consultative Sales techniques

Ability to work well in a fast paced, team environment

BS/BA preferred

Service Sales experience

Interest and knowledge of software/hardware technologies preferred

Experience with Computer Networking technologies a bonus

Possess energetic and enthusiastic demeanor

Experience with SalesForce.com is required

Strong Microsoft Excel skills required

Strong verbal and written skills in German and English. Other languages are a bonus

Team player

Additional Information

Extreme Networks, Inc. (

EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's

websiteor follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

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