Related skills
communication crm customer support ticketing system pharmacy management📋 Description
- Triage, prioritize, and resolve tickets/calls using our support platform.
- Communicate empathetically with customers; ensure timely follow-up.
- Categorize requests and feedback to surface themes for improvement.
- Become a subject matter expert on House Rx pharmacy system.
🎯 Requirements
- Positive, collaborative problem-solver focused on improving customer experience.
- Clear verbal and written communicator; builds rapport with customers and teams.
- Well organized under pressure; prioritizes fluctuating requests.
- Calm, empathetic and solutions-oriented under stress.
- Understands outcomes impact patient care; motivated to resolve quickly.
- Comfortable in an external-facing role taking inbound calls.
🎁 Benefits
- Culture of open communication and collaboration.
- Opportunity to impact patient care.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!