Head of Product Design

About Extend:

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

About the Role: 

As Head of Product Design, you'll lead UI/UX product strategy and drive innovative, user-centric experiences across Extend’s portfolio. This hands-on role leverages your expertise in crafting elegant designs while collaborating with product managers, engineers, and stakeholders to deliver world-class user experiences. You’ll own and drive the conceptualization, modeling, design and execution while managing a small product design team in a fast-paced, startup environment. 

What You’ll Be Doing:

• Define and own product design vision, strategy and execution from concept to production
• Translate UX vision into actionable strategies and deliverables using data, user feedback and research to inform design decisions
• Build alongside product designers from research to wireframing, prototyping and implementation
• Partner with product, engineering, and data teams to ensure feasibility and high-quality execution
• Establish and maintain design systems for consistency while ensuring brand identity is reflected in product design
• Mentor and lead a team of product designers while fostering a strong design culture within the organization

What We’re Looking For:

• 8+ years of proven, hands-on experience building world-class user experiences
• 3+ years experience mentoring and developing a team of product designers 
• Strong portfolio showcasing a range of UX/UI experiences in SaaS, e-commerce, fintech, and/or consumer goods
• Expertise in design tools such as Figma, Adobe Creative Suite, and prototyping tools
• Experience conducting user research and translating insights into actionable design solutions
• Strong leadership and emotional intelligence, communication, with a track record of working cross-functionally to deliver results

Expected Pay Range: $220,000 - $250,000 per year salaried*

* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.

Life at Extend:

• Working with a great team from diverse backgrounds in a collaborative and supportive environment.

• Competitive salary based on experience, with full medical and dental & vision benefits.

• Stock in an early-stage startup growing quickly.

• Generous, flexible paid time off policy.

• 401(k) with Financial Guidance from Morgan Stanley.

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