Related skills
customer success saas project management erp govtech📋 Description
- Staff Augmentation and Execution: embed with customer teams to run critical processes.
- Adoption and Enablement: guide customers to drive adoption and value.
- Feature Evangelism: advise on new features and integration into workflows.
- Consultative Support: provide hands-on guidance and strengthen partnerships.
- Optimization and Scale: optimize workflows and configurations for scalable operations.
- Project Management: estimate effort, set timelines, and deliver on commitments.
🎯 Requirements
- 5+ years configuring/implementing large SaaS; 3+ years in customer-facing consulting.
- Strong technical aptitude with analytical thinking and process optimization.
- Excellent written and verbal communication with a customer-centric approach.
- Proven ability to manage multiple projects of varying size.
- Experience managing customer escalations and mitigating delivery risks.
🎁 Benefits
- Mission-driven work empowering government.
- Innovate with AI for local government.
- Global team of 800+ employees.
- OpenGov offices in multiple cities.
- Performance-based culture with growth opportunities.
- Fast-paced, collaborative environment.
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