Related skills
salesforce leadership spreadsheets dashboards genesys📋 Description
- Lead and mentor frontline specialists; coach on CS best practices, efficiency, and quality.
- Set KPIs for manual workflows (volume, accuracy, turnaround) and ensure targets met.
- Oversee daily manual task distribution and completion; aim for zero backlog and high accuracy.
- Drive operational excellence by identifying process improvements and eliminating inefficiencies.
- Act as primary liaison between Experiments Team and Product, Commercial Ops, and Partnerships.
- Track performance and experiment outcomes; provide structured feedback to stakeholders.
🎯 Requirements
- 3–5+ years in Customer Support, Success, or Service Ops.
- 2+ years in a people leadership role.
- Led pilot accounts or new programs with scalable workflows.
- Experience managing both core ops and special projects in a Hybrid env.
- Familiar with Salesforce, Genesys, spreadsheets, dashboards, and project tracking.
- Willing to work graveyard shifts, weekends, holidays, and shift changes.
🎁 Benefits
- Equal opportunity employer; diversity valued.
- Reasonable accommodations available for applicants with disabilities.
- For accommodations contact recruitingops@thumbtack.com.
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