Experiments Advocate

📋 Description

• Deliver best-in-class service via phone, email, chat and text.
• Master tools and processes of each experiment to support users accurately.
• Implement and pressure test project workflows and service strategies.
• Provide real-time, data-driven feedback to product, operations, and support teams.
• Collaborate cross-functionally with Product, Engineering, Operations, and Trust & Safety.
• Balance innovation with stability by addressing issues and proposing actionable solutions rooted in user needs.

🎯 Requirements

• 3+ years in customer support, success, or service-focused roles.
• Excellent written and verbal communication skills.
• Ability to work 40 hours per week including evenings, weekends, and holidays.
• Self-motivated with ownership, accountability, and a strong growth mindset.
• Passionate about experimentation, service design, and helping others succeed.
• Familiarity with Salesforce, Genesys, spreadsheets, and collaborative docs.

🎁 Benefits

• Incentive plan specific to the experiment and type of work.
• Equal opportunity employer; Thumbtack embraces diversity.