Experience Standards & Quality Manager

Added
7 days ago
Type
Full time
Salary
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πŸ“‹ Description

  • Lead and manage seasonal team; recruiting, hiring, onboarding.
  • On-site guest experience; uphold Aero brand standards at ASE and RIL.
  • Manage airport operations; liaison with handlers, security, and staff; coordinate catering.
  • Build vendor relationships; ground transport and catering partners.
  • Conduct quality audits; translate guest feedback into improvements.
  • Provide real-time decision support during irregular operations.

🎯 Requirements

  • Must complete and maintain GSC accreditation.
  • Strong understanding of luxury hospitality.
  • Excellent written and oral communication.
  • Lead/inspire teams; collaborate with diverse stakeholders.
  • Startup-friendly; bias for continual improvement; fast-paced.
  • Flexible schedule; nights/weekends/holidays; stand 8 hours; lift up to 100 lb.

🎁 Benefits

  • Annual ski pass.
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