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google workspace microsoft office vendor management operations regulatory compliance📋 Description
- Lead experience quality and service excellence across cabin, lounge, and fleet.
- Act as Aero's primary quality ambassador; build guest relationships.
- Observe and evaluate guest delivery on scheduled and charter flights.
- Conduct audits, ride-alongs, and lounge/fleet walk-throughs.
- Identify gaps and drive improvements via updated standards and training.
- Provide leadership coverage for Inflight & Lounge Experience Manager.
🎯 Requirements
- 5+ years managing CSRs in Part 91/135 ops; CSR flying exp.
- Accreditations: Experience Lead Trainer, GSC, TSA.
- Strong aviation safety and regulatory knowledge.
- Excellent written and oral communication; leadership ability.
- Flexible schedule; nights, weekends; startup pace.
- Stand 8+ hours and lift up to 100 lb; US citizen.
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