Related skills
crm data visualization loyalty programs segmentation data storytelling📋 Description
- Translate business challenges into strategy to deliver insights.
- Tell compelling data stories to inform decisions.
- Define testing hypotheses and optimization opportunities.
- Collaborate across CX, data, and operations teams.
- Support qualitative and quantitative research initiatives.
- Support segmentation opportunities and data maturity initiatives.
🎯 Requirements
- 4+ years in customer insight strategy
- Proven experience delivering actionable insights for CX strategy
- Qualitative/quantitative analysis and reporting
- Experience with A/B and multivariate testing
- Familiarity with CRM marketing and loyalty programs
- B.S./B.A. in marketing, statistics, behavioural economics, psychology, or related field; advanced degree nice to have
🎁 Benefits
- Hybrid work model balancing in-office and remote
- Part of a global network (VML MAP)
- Equal opportunity employer
- Collaborative, cross-functional team environment
- Focus on humanized customer experiences through data
- Global career development opportunities within MAP
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