Related skills
data visualization customer insights loyalty programs multivariate testing crm marketing📋 Description
- Translate business challenges into strategy with clients.
- Tell compelling data stories to inform decisions.
- Define testing hypotheses and optimisation opportunities.
- Collaborate across CX, data, and tech teams.
- Support qualitative and quantitative research initiatives.
- Support segmentation using client data (CRM/loyalty).
🎯 Requirements
- 4+ years in customer insight strategy or related field (agency/consulting preferred)
- Proven experience delivering actionable insights informing CX strategy and KPIs
- Strong background in qualitative and/or quantitative insight planning, analysis and reporting
- Experience with experimentation design and A/B and multivariate testing
- Familiarity with CRM marketing and loyalty programs
- Education: B.S./B.A. in marketing, statistics, or related field; advanced degree nice to have
🎁 Benefits
- Hybrid work model with in-office and remote flexibility
- Global network: 150+ offices across 60+ markets
- Equal opportunity employer with inclusive culture
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