Translate business challenges into strategy to deliver insights.
Tell compelling data stories with visualization.
Define testing hypotheses and measurement strategies.
Collaborate with CX, data engineers, and ops teams.
Support qualitative and quantitative research to uncover customer motivations.
Support segmentation initiatives by evaluating data sources for personalization.

🎯 Requirements

4+ years in customer insight strategy or related field.
Proven experience delivering actionable insights for CX/marketing.
Strong qualitative and quantitative insight planning, analysis, reporting.
Experience with A/B and multivariate testing to optimise performance.
Familiarity with CRM marketing and loyalty programs.
Education: B.S. or B.A. required; advanced degree nice to have.

🎁 Benefits

Hybrid work model balancing in-office collaboration with remote flexibility.
Global MAP network and Centre of Excellence.
Equal opportunity employer.

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