Experience Lab Operations Senior Associate

📋 Description

• Manage operations for the Experience Lab and staff offices.
• Ensure front desk staffing and Lab space maintenance.
• Recruit and onboard volunteers for Lab tours and priorities.
• Coordinate special events and donor visits in Nashville/Franklin area.
• Collect and analyze guest feedback to improve the visitor experience.
• Help create Lab hosted events that boost revenue and brand awareness.

🎯 Requirements

• 3-5 years of project management and/or customer service experience.
• Excellent organization, communication, and project management.
• Superior verbal and written communication skills.
• Schedule flexibility; up to 2 weekends per month.
• Ability to take direction and work independently.
• Incredible attention to detail and multitask.

🎁 Benefits

• Unlimited PTO
• Summer Fridays
• 6-week paid sabbatical after 5 years
• Annual bonus potential through The Pool
• 401k with employer match
• Medical, Dental and Vision coverage