Related skills
service design figma ux design quantitative research workshop facilitation📋 Description
- Lead qualitative research and synthesize insights into artifacts
- Plan and lead ideation workshops with cross-functional partners
- Envision new customer journeys and experiences with storytelling
- Stand up experiments to validate new experiences
- Collaborate with cross-functional teams to meet timelines
🎯 Requirements
- 5+ years in customer/digital experience, consulting, or related strategy
- Experience with design capabilities: research, service design, UX, journey mapping, workshops
- Passion for improving customer experience and cross-team collaboration
- Comfort with end-to-end design process: insights to prototyping
- Proficient with Figma and Miro for prototyping and collaboration
- Excellent communication, presentation and collaboration skills
🎁 Benefits
- Hybrid work model balancing in-person collaboration with flexibility
- Competitive total rewards package including equity (if eligible)
- Flexible benefits and healthy lifestyle options
- Inclusive, accessible hiring process
- AI tools across disciplines to empower teams
- Opportunity to influence restaurant and local business tech
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