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api siem edr cli casb📋 Description
- Configure security tech and Expel tools for customers
- Provide real-time support via Zoom, phone, and Slack
- Lead onboarding, deployment, and ongoing technical support
- Handle urgent requests, migrations, and documentation updates
- Resolve issues quickly with accurate solutions and clear docs
- Maintain professional relationships and customer trust
🎯 Requirements
- 2+ years in support roles; at least 1 year with security tech
- Familiar with EDR, NDR, SIEM, CASB and related tools
- Proficient with CLI and API across security products and cloud
- Strong troubleshooting and methodical problem solving
- Clear written and verbal communication with technical audiences
- Willing to rotate on-call duties
🎁 Benefits
- Base salary range: $81,600 - $118,300 USD + equity
- Bonus eligibility and equity included
- Unlimited PTO, remote-friendly, up to 24 weeks parental leave
- Comprehensive health benefits and work location flexibility
- Transparent pay and market-based compensation
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