Expedition Specialist - Reservations Agent (Spring 2026)

📋 Description

• Manage high-volume guest calls and emails
• Provide product knowledge and guest service for bookings
• Maintain customer records in Salesforce CRM
• Use Salesforce, website, and spreadsheets to track info
• Ensure accuracy of reservation details
• Collaborate with marketing and sales to convert bookings

🎯 Requirements

• Minimum 2+ years in a contact center or hospitality preferred
• High school diploma or GED; college degree preferred
• Excellent written and verbal interpersonal skills
• Positive attitude and ability to work independently and in a team
• Proficient in Microsoft Office; Word and Excel
• Basic knowledge of geography

🎁 Benefits

• Travel benefits for employees and family
• Health insurance including Medical, Dental, Vision
• 401(k) plan with employer match
• Long-Term Disability, Life & AD&D Insurance
• Flexible Spending Account (FSA) for medical and dependent care
• Pre-Tax Commuter Benefit