Expedition Specialist - Reservations Agent

📋 Description

• Manage a high volume of inbound and outbound calls and emails from new and existing guests
• Provide product knowledge and consultation as well as exceptional guest service to all clients including voyage changes, payment needs, and other servicing related to bookings
• Maintain and update customer records in Salesforce CRM tool
• Manage multiple systems simultaneously - including Salesforce, our website, and spreadsheets - to track and manage customer information
• Assure utmost accuracy of all details and information required to complete reservation
• Collaborate with teammates and internal partners, such as marketing and sales, to assist in converting bookings

🎯 Requirements

• Minimum 2+ years of experience in a contact center or hospitality industry preferred
• High school diploma or GED required. College degree preferred
• Excellent written and verbal interpersonal skills
• Positive attitude and a will to succeed independently as well as part of a team
• Proficient in Microsoft Office; Word and Excel
• Basic knowledge of geography

🎁 Benefits

• Travel benefits for employees and their family
• Health insurance including Medical, Dental, Vision
• 401(k) plan with employer match
• Long-Term Disability, Life & AD&D Insurance
• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
• Pre-Tax Commuter Benefit