Executive IT Support

📋 Description

• Provide Tier 3+ white-glove tech support to the CEO, C-Suite, SLT, and Exec Assistants—hardware, software, connectivity, and AV issues.
• Own end-to-end technology experience across office, home, and mobile environments for the Office of the CEO.
• Proactively monitor systems; anticipate failures and resolve issues before they surface.
• Build and maintain technical run-books and travel-ready Go-Kits for consistent executive support.
• On-site presence in San Francisco with travel for remote executive support as needed.

🎯 Requirements

• 5+ years IT support; 3+ years white-glove support for C-Suite/senior leaders.
• Advanced macOS expertise with solid Windows proficiency.
• JAMF and Intune, Zoom A/V hardware, and complex networking.
• Enterprise SaaS administration: Google Workspace, Microsoft 365, Slack, Okta.
• Strong networking fundamentals: DNS, DHCP, VPN, VLANs, and firewalls.
• Proactive maintenance, detailed documentation, and disciplined follow-through.

🎁 Benefits

• High visibility and direct impact.
• Competitive pay.
• Comprehensive medical coverage from day one.
• Generous PTO, Wellness days, and parental leave.
• Career and leadership development programs.
• Flexible, open culture and environment.